Subprocessors List
About this list
Ellipsend, Inc., a Delaware corporation, uses third-party service providers — known as subprocessors — to help deliver, support, and operate the Ellipsend platform. This page names the subprocessors referenced in Ellipsend's Data Processing Addendum (DPA) and is kept current as Ellipsend's vendor stack changes.
Core subprocessors
Directly involved in delivering the Ellipsend CRM; in the ordinary course, process Contact Data (the Customer's Instagram/Facebook contacts, leads, and DM/comment participants) as defined in the DPA.
| Entity | Purpose of processing | Location |
|---|---|---|
| Amazon Web Services, Inc. | Cloud hosting, storage, and processing of Contact Data. | USA |
| Meta Platforms, Inc. | Underlying Instagram/Facebook platform integration and message delivery. | USA |
| Anthropic, PBC | AI processing (e.g. comment classification and related platform features), accessed through Amazon Bedrock. | USA |
| OpenAI, L.L.C. | AI processing (e.g. comment classification and related platform features), accessed through Amazon Bedrock. | USA |
| Stripe, Inc. | Billing and payment gateway. | USA |
| Mercury Technologies, Inc. | Invoicing and banking services (banking services provided by Choice Financial Group and Evolve Bank & Trust, Members FDIC). | USA |
| FanBasis, Inc. | Former billing and payment gateway, retained only for historical transaction records. | USA |
Other service providers
Support Ellipsend's business, customer support, and internal operations. Some may incidentally process Contact Data, as noted; others primarily process Ellipsend's own business data.
| Entity | Purpose of processing | Location |
|---|---|---|
| Intercom, Inc. | Customer support tooling, help center, and product documentation. Support tickets may include Contact Data excerpts pasted in by Ellipsend's team when troubleshooting. | USA |
| Slack Technologies, LLC | Team coordination and direct communication with Customers and Partners, including shared channels. May include pasted or directly shared Contact Data during troubleshooting or support conversations. | USA |
| Notion Labs, Inc. | Onboarding materials and bug reports. May include Contact Data, including in screenshots. | USA |
| Calendly, LLC | Scheduling for onboarding and account calls. | USA |
| Zoom Video Communications, Inc. | Video conferencing. | USA |
| Wistia, Inc. | Hosting for instructional and marketing video content. | USA |
| Loom, Inc. (an Atlassian company) | Internal and customer-facing instructional and marketing video content. | USA |
| Atlassian Corporation (Jira) | Internal project management. May include pasted Contact Data in bug reports. | USA |
| Wispr AI, Inc. (Wispr Flow) | Internal dictation software. May include dictated references to Contact Data. | USA |
| Lovable Labs Inc. | AI-assisted application prototyping for demonstrations, marketing, and specific one-off services. May process Contact Data in the course of those builds. | USA |
| Hotjar Limited | Website and product usage analytics, including session logging, across Ellipsend's marketing website and the Ellipsend platform. | Malta, EU |
| TikTok Pte. Ltd. | TikTok platform integration supporting content performance reporting in the Ellipsend platform, and advertising and campaign measurement for Ellipsend's own marketing. | Singapore, Malaysia, USA |
| Cloudflare, Inc. | Hosting for one-off, Customer-specific performance dashboards showing aggregate, account-level metrics obtained from Meta (for example, follower growth, post views, and likes). Does not include Contact Data or any data about identifiable individuals. | USA |
| Rewardful Inc. | Affiliate and partner program management, including Ellipsend's Partner Rewards program, and referral attribution tracking on Ellipsend's marketing website. | Alberta, Canada |
| Google LLC | Email hosting and file storage, and website analytics (Google Analytics) on Ellipsend's marketing website. | USA |
Changes to this list
Ellipsend may add or replace subprocessors as its vendor stack changes, and updates will be reflected on this page. Customers who wish to object to a new subprocessor, or who have questions about this list, may contact privacy@ellipsend.com.