Refund & Cancellation Policy

Cancelling your subscription

You can cancel anytime from Account Settings → Billing. Cancellation stops the next renewal charge; you keep access through the end of the period you already paid for. We don't prorate or refund the unused portion of a current billing period.

Refunds

Purchases are non-refundable by default. Ellipsend, Inc., a Delaware corporation ("Ellipsend"), is not obligated to issue a refund outside of what's described below, and may still choose to grant one at its sole discretion (for example, to resolve a billing error or as a one-off customer service exception) even when this policy doesn't require it.

New subscribers (monthly or annual): you may request a refund within 14 days of your first payment by emailing support@ellipsend.com. Ellipsend may deny or reduce the refund at its discretion if the volume of messages sent or automations run on the account during that period substantially exceeds normal evaluation activity.

This 14-day window applies to all new subscribers worldwide.

After 14 days, purchases are non-refundable. Renewals and upgrades aren't covered by this window — only a customer's first payment on a new subscription.

Enterprise/custom contracts: governed by the refund terms in your signed order form, which take priority over this page.

Downgrades and upgrades

Upgrading takes effect immediately; you're charged a prorated amount for the remainder of the current billing period. Downgrading takes effect at the start of your next billing period; we don't refund the difference for time already paid at the higher tier.

Billing disputes

If you think you were charged in error, email support@ellipsend.com before filing a chargeback with your bank or card issuer — we can resolve billing issues directly, and an unresolved chargeback may result in account suspension while it's investigated.